Blog

Great Customer Service Is Costing You Business

The terms service and hospitality are often used interchangeably. Though interrelated, they are not one and the same. Service and hospitality are two separate aspects of business and if regarded and used this way, can fundamentally change the results you create.

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Customer Surveys Are Killing Your Business

Sprint finally realized: people don't stay on the phone for a damn survey! And, they decided, tricking people into it would be a worthy and profitable idea.

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What To Say To Your Hospitality Team In Pre-Shift Meetings

The truth is, many restaurants don't have pre-shift meetings, and some that do still don't have a solid system or strategy around how they do it. Many restaurant managers think of pre-shift meetings as a necessary evil. They make it boring and glum by merely talking about new specials, 86’d items, and pointing out the negatives, like wrong uniform or schedule issues.

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4 Signs Your Hospitality Staff Are Ready For A Promotion

Traditionally, experience or seniority would dictate who was “next in line” for a promotion. Those lines no longer exist today, at least not in the most progressive, innovative organizations or successful restaurants. In today's world, experience alone is no longer enough, and seniority is a word used only by the most entitled of employees.

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How Good Service Kills Your Restaurant

If you think service is why people return to your restaurant, It's a safe bet that you won't stay in business. "What?!” Let me help you out. You don't think people come to your restaurant thinking: I hope the staff is rude to me, my food tastes lousy, I wait for my drinks for an eternity, can't find my server when I need them, and hopefully they say "duces" on my way out, do you?

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