Blog

Coaching Is Not Advice Giving

She has been with me through times of my life when I’ve felt most volatile. She’s helped my walk through many uncertainties and helped me  make some life-altering decisions. We rocked and plowed through a lot of shit together! Then I fired her. I had to.

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Customer Surveys Are Killing Your Business

Sprint finally realized: people don't stay on the phone for a damn survey! And, they decided, tricking people into it would be a worthy and profitable idea.

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6 Ways To See Through The Posers And Find A Real Coach

Everyone's a coach now! My Instagram feed doesn’t lie. Coaches for this, and coaches for that. They are everywhere! Health coaches, life coaches, business coaches, fitness coaches, relationship coaches, wealth coaches. And I love this one: lifestyle coaches, e.i. undercover network marketers.

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What's Wrong With "Can I Help You?"

When the hostess finally looked at us, she asked the worst question any service professional can ask. "Can I help you?” She followed it up with a raised eyebrow. My cynical side wanted to come out say, “Well, I don’t know, can you?”

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So, you want to open a restaurant?

Even with all the winning elements in place, 50% of restaurants go out of business within 3 years of their opening date. There are many opinions as to why this happens, hence the common “tough business, low margins, low profits” comments. The truth is, those restaurants don't make it because they lack HEART.

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