“Service is a skill, hospitality is a spirit.” - Anna Dolce

Hospitality. Culture. Sales.

Engaging, Impactful, Thought-Provoking, Entertaining, Interactive

Delivers hard results with honesty, warmth and humor

Largest audience: 11,000+ (8 times)

MOST REQUESTED KEYNOTE TOPICS

GOOD SERVICE IS KILLING YOUR BUSINESS

If you think good service is why people return to your business, it's a safe bet that you won't stay in business.

Wait, what??? WHY?

Service is an unwritten contract between you and your customers that you sign every time you open your doors or drive traffic to your website. If “good service” is all you have to offer, you're not offering much.

Today, people want -- and with their dollars, demand -- a memorable experience that they'll willingly share.

Service is what you do FOR your guests; hospitality is what you do WITH them.

Service is a skill, and hospitality is a spirit.

In this engaging, eye-opening session, 20-year hospitality industry veteran Anna Dolce explains why “good service” is reserved only for dying businesses.

Your audience will learn:

• Spirit Over Skill: The difference between hospitality and mere service

• Good Service Is Killing Your Business: Fundamental problems with focusing solely on service 

• Play The Game You’re Really In: Understanding how to profit in the business of emotions

• Results At Any Cost Is Costing Your Business: How to stop thinking short term and build a lasting business

• Industry slang won’t make them hang: Why you need to ditch the industry speech and treat your customers as human beings

• Going Straight To The Money Is Why You Don't Make Any: How to build trust with your buyers and create lifelong fans

WORK WOULD BE EASY IF IT WASN’T FOR OTHER PEOPLE

There are no good people out there,” “My people suck,” and “Nobody wants to work anymore” are the biggest excuses that stand in the way of you and the business you want.

Understanding the current employee culture and responding — rather than reacting — to its challenges is imperative for you to find and keep people who are aligned with your purpose.  

In this interactive and fun session, Anna Dolce shares her 20+ years of experience building winning teams.

Your audience will learn:

• Staff Shortage Is A Myth: How understanding current societal culture is imperative for finding and keeping the right people in your business

• There Are No Good People Out There, for YOU: The three reasons why you can’t find the right people

• Millennials And Gen Z Are Not Your Foes: New ways of engagement and bridging generational divides

• Leadership From Inside-Out: How to get people on board with your ideas, vision and purpose

• Warm Bodies Are Killing Your Business: Why desperate hiring is counterproductive

• From Good To Great: Why you need to groom your staff to graduate from you

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