Telling people to stop their biases often has the opposite result. Helping people notice their biases and blind spots helps them reflect and make a deliberate choice about their thoughts and behaviours towards others.
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Management Skills That Can Help You In Business (And In Life)
Restaurants are unique because they combine every element of business under one roof: product creation, distribution, service, team development, strategy, marketing, operations, finance, tactical execution and more. Managing a business with all of these elements in one place is an opportunity you shouldn't miss.
Read MoreThe 3 Most Common Misconceptions About Restaurant Managers
Many restaurant employees I’ve worked with wanted to become managers. They all had similar reasons for it: a bigger paycheck; a desire for authority and recognition; a more stable schedule. But most of them also didn’t understand what it means to be a restaurant manager.
Read MoreHow To Go From The Restaurant Employee To Entrepreneur
If you work in a restaurant in hopes of someday becoming a business owner yourself (whether of a restaurant or not), here are 8 ways you can take full advantage of your opportunities as a restaurant employee and cash in on your dreams sooner.
Read MoreHow to Become a Restaurant Manager Your Team Will Love
Between wearing many hats, the pressure to wear them all well, and juggling what can seem like a thousand daily tasks, restaurant management is survival of the fittest. It’s a job where shifts notoriously last 10-14 hours (sometimes longer), which can be taxing on the body and overwhelming on the mind.
Read MoreWhat's Wrong With "Can I Help You?"
When the hostess finally looked at us, she asked the worst question any service professional can ask. "Can I help you?” She followed it up with a raised eyebrow. My cynical side wanted to come out say, “Well, I don’t know, can you?”
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