Sprint finally realized: people don't stay on the phone for a damn survey! And, they decided, tricking people into it would be a worthy and profitable idea.
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What's Wrong With "Can I Help You?"
When the hostess finally looked at us, she asked the worst question any service professional can ask. "Can I help you?” She followed it up with a raised eyebrow. My cynical side wanted to come out say, “Well, I don’t know, can you?”
Read MoreSo, you want to open a restaurant?
Even with all the winning elements in place, 50% of restaurants go out of business within 3 years of their opening date. There are many opinions as to why this happens, hence the common “tough business, low margins, low profits” comments. The truth is, those restaurants don't make it because they lack HEART.
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