Blog

How Blind Hiring Creates MORE Unconscious Bias

Telling people to stop their biases often has the opposite result. Helping people notice their biases and blind spots helps them reflect and make a deliberate choice about their thoughts and behaviours towards others.

The Healing Power Of Complaining - And How To Complain Effectively

I’ve been talking about trauma and loss, so I want to talk about complaining.

We are experiencing a loss of freedom, connection and fear of economic fall during this pandemic. We are not used to this kind of prevalent, lengthy and collective grief in the air.

How To Stop Feeling Guilty For Not Accomplishing Enough And Get Through Crisis With Ease

What hurts us even more is our mental tail chasing: the guilt and the shame of falling off the wagon, or not being productive enough. We are conditioned to use time for something we can show for it, the result we can see, count and measure.

Hospitality Industry: How To Re-Evaluate Your Business And Survive The Crisis -- So You Can Avoid Being A Victim

Your business hasn't failed as a result of the crisis -- your business, while physically remaining open, had failed prior to the crisis.

What Your Desires Really Mean

If you don’t trust yourself to show up fully in a certain situation or environment, you won’t feel confident in it. Lack of confidence is conditioned into you by years of mindless practice of not being your full and true self. By self protecting, plying small, hiding, pretending, performing, perfecting and comparing.

Confidence is EVERYTHING, but what is it?

How To Conduct Employee Reviews

For many, restaurants are a transitional path for people on the way to “real” jobs or careers. Yet, this truth is a poor excuse for the industry’s notoriously high turnover. In reality, lack of employer support and diminished growth opportunities -- not the prospects of a “real job” -- are some of the biggest contributing factors to why most people leave the restaurant industry.

No Shade; A Win For Some Of Us Is A Win For All Of Us

“They did not see the real beauty, yet again.”

The fan-created meme was shared by Miss Georgia Lara Yan on her Instagram story shortly after Miss Philippines Catriona Gray was crowned as Miss Universe 2018.

In an interview weeks before the Miss Universe competition, Lara Yan also voiced: “After having seen photos of other contestants, I will tell you honestly, out of 88 contestants I only liked ten, the rest of them I could not even rank”.

What To Say To Your Hospitality Team In Pre-Shift Meetings

The truth is, many restaurants don't have pre-shift meetings, and some that do still don't have a solid system or strategy around how they do it. Many restaurant managers think of pre-shift meetings as a necessary evil. They make it boring and glum by merely talking about new specials, 86’d items, and pointing out the negatives, like wrong uniform or schedule issues.

How To Succeed At Work And Still Have A Life

I was once an overworked, irritated, greasy-food eating, no-life having, moody and perpetually sleep-deprived restaurant manager. I was definitely burning my candle at both ends. I’d spend 11 to 12 hours at work, plus two hours driving both ways. My off days would evaporate into catching up on sleep, self-care and errands.

How to Become a Restaurant Manager Your Team Will Love

Between wearing many hats, the pressure to wear them all well, and juggling what can seem like a thousand daily tasks, restaurant management is survival of the fittest. It’s a job where shifts notoriously last 10-14 hours (sometimes longer), which can be taxing on the body and overwhelming on the mind.

6 Ways To See Through The Posers And Find A Real Coach

Everyone's a coach now! My Instagram feed doesn’t lie. Coaches for this, and coaches for that. They are everywhere! Health coaches, life coaches, business coaches, fitness coaches, relationship coaches, wealth coaches. And I love this one: lifestyle coaches, e.i. undercover network marketers.

20 Best Things I Ever Did - From My Closet To My Business

3 - Created a capsule closet. I sold and donated my oversized closet full of designer brands - even the red bottoms. I only keep 20-30 items at all times. This saves me precious time, a ton of money and ridiculous amounts of effort to put an outfit together. Slaying has never been easier!

What's Wrong With "Can I Help You?"

When the hostess finally looked at us, she asked the worst question any service professional can ask. "Can I help you?” She followed it up with a raised eyebrow. My cynical side wanted to come out say, “Well, I don’t know, can you?”

How Not To Be Held Captive In Any Conversation

Have you ever had a conversation with someone who just wouldn’t stop talking? He hardly took any interest in you, just kept going on and on about themselves, and whatever interested him? Maybe you managed to break away, but you left completely drained.

Are Business Cards Dead?

I thought my business depended on how elaborate and prestigious my business cards looked and felt. I even considered ordering metal cards, for $8 a pop! I spent a whole month looking for the right printer and the right design for brass finish engraved cards that could have blinded someone from 100 feet away. I don’t know what stopped me.

Is Your Restaurant Job “Real”?

I asked for my first gig way before I knew what the heck I was doing. I had done a half of a Bartending Course at Riddlers Lounge in The Bronx NY with an entire 15-minute internship under my belt. I got hired on the spot, but "easy" ended there.